FAQs
Where are your apparel items shipped from?
All orders are fulfilled and shipped by NHJGH LLC. We only ship to addresses located within the contiguous United States (the 48 adjacent states). We do NOT ship to Alaska, Hawaii, US territories, international destinations, or any OFAC-sanctioned jurisdictions. All transactions are governed under the laws of the state where NHJGH LLC is registered.
How many days will it take to receive my order?How many days will it take to receive my order?
Orders are processed within 1-3 business days after payment confirmation.
- Contiguous US: 5-12 business days Processing delays may occur on holidays and peak shopping seasons. We do not deliver to Alaska, Hawaii, or any non-contiguous regions.
Do you provide free‑shipping service?
We offer free standard shipping on orders over $59 (set your threshold) within the contiguous United States. Orders below the threshold are charged a flat shipping rate at checkout. Free shipping excludes Alaska, Hawaii, and all non-contiguous/international addresses.
Can I cancel or edit my order after checkout?
Order cancellation or address modification is only allowed before your package is dispatched. Once the order has shipped, we cannot cancel or make changes. Please reach out to customer support as soon as possible if you need adjustments.
What is your return window for clothing goods?
You may submit a return request within 30 calendar days from the date you receive your parcel. Items must be unused, unwashed, kept in original packaging with all tags attached. Used, damaged or customized goods cannot be returned. We only accept returns for orders shipped to the contiguous United States. Orders to Alaska, Hawaii, US territories and international destinations are not eligible for returns or refunds.
How long will I wait for my refund?
After we receive and inspect your returned merchandise, approved refunds will be issued within 5-10 business days to your original payment method. Please allow extra bank processing time for funds to appear in your account. Original shipping fees are non-refundable. All refund matters are governed by the laws of the state where NHJGH LLC is registered.
How to choose the proper size for my dresses, loungewear & sleepwear including maternity styles?
Every product page contains a dedicated sizing chart. Compare your body measurements against our size guide for optimal fit. If you fall between two sizes, we recommend sizing up for a relaxed comfortable silhouette.
Are your clothes suitable for all body types and maternity wear?
Our collection includes maternity‑friendly loungewear and sleepwear. Please read each product description carefully for fit notes and size guidance for expecting wearers.
Are your garments safe for everyday skin‑friendly wear?
Fabric composition details are listed on each product page. If you have sensitive skin, we highly suggest cold gentle wash before your first wear.
How to wash and maintain dresses, sleepwear and knit apparel?
Please follow care guidance shown on each product page. Most items recommend cold gentle machine wash or hand‑wash, no bleach, line dry or low‑temperature tumble dry to preserve fabric quality.
Do I need to pay return shipping cost if I send items back?
Customers are responsible for return shipping costs, unless the item arrived defective or incorrect. Original shipping fees are non‑refundable.
What happens if my parcel gets lost, stolen or damaged in transit?
We offer optional Shipping Protection you may add at checkout. If you purchased shipping protection, you can file a claim for loss, damage or transit delay. Without shipping protection purchased, NHJGH LLC is not liable for lost, stolen or damaged parcels once they are handed over to the carrier. Please keep tracking information and contact the carrier directly for delivery issues.
What should I do if I receive damaged or defective goods?
When you receive damaged or defective merchandise, send clear photos of both item and package to our support team within 7 days after delivery, so we can evaluate your case and arrange replacement or qualified refund.
Can final‑sale clearance items be returned?
Final‑sale marked clearance items cannot be returned or refunded, except when you receive them damaged or defective.