## 1. Acceptance of Terms
By accessing, browsing and placing an order on this Website, you confirm that you are at least 18 years old, or have obtained parental/guardian consent, and agree to be bound by these Terms and Conditions, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other posted policies, which are incorporated herein.
If you do not agree to these Terms, you must not use this Website or place any order.
We reserve the right to amend these Terms at any time. Material changes will be notified on the Website. Your continued use after publication constitutes acceptance of the revised Terms.
## 2. Our Status
We are a seller /online marketplace（二选一：seller 自营；marketplace 平台）registered in Hong Kong. All contracts for the sale of goods are formed between you and [Company Name], unless clearly stated that a third-party merchant is the contracting party.
Nothing on this Website constitutes an offer capable of acceptance; placing an order is your offer to purchase. We accept your offer only when we send you a confirmation email confirming that your order has been processed and the goods have been dispatched. A payment receipt alone does not constitute acceptance.
## 3. Product Information and Pricing
All product descriptions, photographs, specifications and samples are for illustration only. We take reasonable care to ensure accuracy but do not warrant that colours, sizes or details will be identical to display images.
All prices are quoted in [HKD / USD] unless otherwise stated and are inclusive /exclusive（二选一）of Hong Kong SAR Government’s levy and any other applicable taxes. Shipping fees, import duties, customs charges and handling fees are separate and will be clearly shown before checkout.
Prices are subject to change without prior notice, save for orders already accepted by us. We reserve the right to correct obvious pricing errors; if an obvious mistake occurs, we may cancel the order and refund you in full, even if payment has been processed.
## 4. Ordering and Payment
You agree to provide true, accurate and complete contact, delivery and billing information.
You authorise us or our designated payment processor to charge your selected payment method upon submission of your order. Payment providers are independent, and we are not liable for their acts, errors or security failures.
We may refuse, suspend or cancel any order at our sole discretion, including but not limited to: suspected fraud, unauthorised payment, stock unavailability, repeated breach of our policies, or failure to comply with these Terms. If we cancel an accepted order, we will refund the amount paid without unreasonable delay.
## 5. Delivery, Risk and Title
Risk of loss or damage to the goods passes to you upon physical delivery to your designated delivery address, or upon collection by you or your nominated carrier.
Legal title in the goods passes to you only after we have received full cleared payment.
Delivery estimates are indicative only and not binding. We will use reasonable endeavours to meet published timelines, but we are not liable for delays caused by carriers, customs, weather, pandemics, industrial action or events outside our reasonable control.
If delivery fails because you are unavailable, provide an incorrect address or refuse acceptance, you may bear the cost of re-delivery or return freight.
## 6. Consumer Rights, Returns and Refunds (Hong Kong Statutory Rights)
Nothing in these Terms limits or excludes your statutory rights under the Sale of Goods Ordinance (Cap. 26), the Consumer Protection Ordinance (Cap. 45), the Control of Exemption Clauses Ordinance (Cap. 71) and the Unfair Contract Terms Ordinance (Cap. 621).
Goods must be of merchantable quality, fit for purpose and correspond with description. If goods are defective, damaged on arrival or not as described, you may have the right to reject, request repair, replacement or refund subject to the statutory regime and our published return procedure.
For non-defective goods, we may offer a voluntary return window as set out in our separate Return Policy. We are not required by Hong Kong law to provide an automatic “cooling-off period” for ordinary goods purchased online, unless the transaction falls within specific regulated distance selling arrangements.
Custom-made, personalised, sealed hygiene goods, digital downloads and perishable items may be excluded from voluntary return where permitted by law.
Refunds will be made to the original payment method within a reasonable time after we receive and verify the returned goods or confirm the defect. We may deduct the cost of return shipping or diminution in value where permitted.
## 7. Prohibited Uses
You may not:
– Use the Website for any unlawful, fraudulent or infringing purpose;
– Copy, scrape, reverse-engineer, hack, overload or disrupt the Website;
– Post or transmit offensive, infringing, threatening or misleading content;
– Purchase goods for resale in a manner that breaches our resale restrictions, if any;
– Use the Website if you are prohibited under Hong Kong law.
We may suspend or terminate your account, block access and cancel pending orders immediately if you breach this clause.
## 8. Intellectual Property
All copyright, trademarks, logos, text, images, code and other intellectual property on the Website belong to us or our licensors. You may not reproduce, distribute, modify or use any of our intellectual property without prior written consent.
You warrant that any content you upload to the Website (reviews, photos, messages) does not infringe third-party rights, and you grant us a non-exclusive, royalty-free licence to use such content for operating and promoting our business.
## 9. Limitation of Liability
To the fullest extent permitted by Hong Kong law:
– We are not liable for indirect, consequential, special or incidental loss, including loss of profit, loss of business, loss of data or economic loss, save where such liability cannot be excluded by statute;
– Our total aggregate liability arising out of or in connection with any order shall not exceed the total amount paid by you for that order;
– We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be lawfully excluded under Hong Kong law.
We do not warrant that the Website will be uninterrupted, error-free, secure or free from viruses.
## 10. Personal Data and Privacy
Your personal data is handled in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486). By using the Website, you consent to our collection, storage, processing and transfer of your personal data for order fulfilment, customer service, fraud prevention and marketing, where permitted. You may withdraw consent for marketing communications at any time.
## 11. Force Majeure
We shall not be liable for any failure or delay in performing our obligations caused by events reasonably beyond our control, including natural disasters, war, sanctions, customs restrictions, carrier failures, government orders or labour disputes. If the disruption continues for a substantial period, either party may cancel the relevant order and we will refund any prepaid amount for undelivered goods.
## 12. Third-Party Links and Services
The Website may contain links to external websites, payment gateways, social platforms or merchant sites. We have no control over those third parties and accept no responsibility for their content, privacy practices or conduct. Access to third-party sites is at your own risk.
## 13. Termination
These Terms apply while you access the Website or maintain an account. We may terminate your access without notice if you materially breach these Terms. Clauses which by their nature should survive termination (liability, intellectual property, governing law, dispute resolution, payment obligations) will remain in force.
## 14. Governing Law and Jurisdiction
These Terms and all contracts formed under them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising from or relating to your use of the Website and any order, without prejudice to our right to commence proceedings against you in any other competent jurisdiction.
## 15. Severability
If any provision of these Terms is held invalid, unlawful or unenforceable by a Hong Kong court, that provision shall be severed, and the remaining provisions shall remain in full force and effect.
## 16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy and Return Policy, constitute the entire agreement between you and us in respect of your use of the Website and your orders, superseding all prior oral or written representations. No variation shall be effective unless set out in writing by us.